Info Connectivity System
Improve the travel experience at airports
Traveling to and from airports in Europe can be an unpleasant experience; passengers face issues in different transfer procedures, information deficit and language barriers. This results in a poor travel experience full of stress, unnecessary mistakes, effort, and expense. We believe that this should be improved.
Extensive research has been conducted on the travel experience of passengers. We looked into the whole journey; from the moment that the passenger leaves home, until he arrives at the final destination. All the insights we gained were visualized in personas and customer journeys. We created concepts for the interface design and were involved in the development of a mock-up. Currently, the project is in its final stage where we are interested in gaining feedback from potential stakeholders.