Senior Experience Strategist

Gender
(f/m/d)
Location
San Francisco
Contract
Full-Time
Apply now

Edenspiekermann is expanding across North America, and we’re opening a full-service office in San Francisco. In addition to our Los Angeles office, our second California hub will be in proximity to some of our most exciting mobility and technology clients. 

We're looking for a Senior Experience Strategist with a strong UX background to play a key role in our growth, either based out of San Francisco or Los Angeles.

Responsibilities 

  • Strategic end-to-end leadership of large scale digital projects jointly with a Program Manager and Creative Lead
  • Ability to independently conduct user and desk research, and to develop and execute interview and focus group programs 
  • Lead the preparation, moderation and documentation of complex, multi-stakeholder co-creation / design thinking workshops
  • Identification, production and presentation of personas, customer/user journeys, workflows, insights and needs 
  • Ability to conceptualize high-level customer experience concepts across a variety of touch points, including digital products, services and spaces
  • Develop information architecture scenarios, messaging and high-level content concepts
  • Bring concepts to life via sketches, wireframes, storyboards, prototypes or other methods
  • Selection, briefing and management of research partners and other strategists as needed to achieve project goals
  • Strategic leadership on client pitches, from storyline definition to deck creation and presentation in front of senior client stakeholders
  • Leading the creation of thought leadership content around our agency service offerings and key verticals, including but not limited to white papers, blog content and press articles

Skills and qualifications

  • 6+ years of experience in a similar role in an agency, consulting firm or in a fast-paced brand/startup environment
  • Ideally you are a UX designer with a strong strategy focus, or a strategist with strong UX/visualization skills 
  • Extensive experience in service design, user experience, design thinking and a vast array of user-centric methodologies such as creating personas, journey mapping, etc., including all necessary software tools
  • The right temperament to strategically lead multiple high-complexity client projects at the same time, all while providing mentorship and guidance to colleagues and partners
  • Excellent people skills — a large part of the role will involve the candidate representing Edenspiekermann by leading meetings, workshops and presentations with clients

Travel and remote work

  • Minimum of two days a week presence required at our San Francisco office at Jackson Square or at our Downtown Los Angeles office, and within commuting distance the remaining days
  • Option to work fully remote and outside of commuting distance for up to 6 weeks per year
  • This role requires frequent travel to client meetings in the US, and likely abroad

Applicants from outside the Bay Area / foreign applicants

  • We welcome applicants from outside of the Bay Area / Southern California and from outside of the US
  • We are open to providing a relocation allowance and visa/immigration support, as needed

About Edenspiekermann

Founded by world-renowned designer Erik Spiekermann, Edenspiekermann is an independent, global design consultancy with over 40 years of experience in creating brands, digital products and service experiences. Our team of 100+ designers, developers and strategists works for clients such as The Economist, Red Bull, Volkswagen and Google from six hubs across the US, Europe and Asia.

    We are looking forward to meet you.

    Apply now