Case Study

Info Connectivity System

Improve the travel experience at airports

Digital Products and Services
Service Experiences

Over the past years we collaborated in a European cooperation that aims to create a seamless air travel experience for passengers to Europe. As a result of research on four European airports we created the concept of the “Info Connectivity System”: a one-stop-shop for all travel information.

The Challenge

Traveling to and from airports in Europe can be an unpleasant experience; passengers face issues in different transfer procedures, information deficit and language barriers. This results in a poor travel experience full of stress, unnecessary mistakes, effort, and expense. We believe that this should be improved.

We want to make traveling in Europe easier.

The Process

Extensive research has been conducted on the travel experience of passengers. We looked into the whole journey; from the moment that the passenger leaves home, until he arrives at the final destination. All the insights we gained were visualized in personas and customer journeys. We created concepts for the interface design and were involved in the development of a mock-up. Currently, the project is in its final stage where we are interested in gaining feedback from potential stakeholders.

The Result

The research resulted in the Info Connectivity System (ICS): A one-stop-shop that provides passengers with all relevant travel information at the right time, and in the right context and language. The ICS integrates existing travel information from multiple sources — like mobility service providers and airport operators — and enriches the available data where possible. The system allows editors to generate new data and create connections to their own data sources. Apart from their smartphone, passengers will find their personal travel data seamlessly available on all devices: such as airport information systems, ticketing machines and even on-board devices.

One portal that gathers all relevant travel information

Your personal guide during traveling

The information collected in the Info Connectivity System helps stakeholders and third parties develop future services to further improve passenger’s air travel experience.